Right of withdrawal

RETURNS/ Right of withdrawal

We are sorry if the purchased good(s) of www. Hookedoncrochet.net do not meet our expectations.

Our policy lasts 21 days. If 21 days have gone by since your purchase (date of order confirmation), unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Downloadable goods and personalized or custom made products are exempt from being returned.

To complete your return, we kindly ask you to send us and e-mail to sylvia@hookedoncrochet.net Please indicate clearly your order number and the reason of withdrawal then you will receive clear instructions to return the goods. If you have received an incorrect or damaged item we can either issue a refund to you or a similar item will be sent to you upon your decision. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 21 days after the order confirmation.

Refunds

Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days after the e-mail confirmation.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

To return your product, you should mail your product to: 46 Greenvale Road, Eltham, LONDON, SE9 1PD, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over £ 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

______________________________________________________________________Returns/ Right of withdrawal, version 1.1, March 2017